Books : Raving Fans : A Revolutionary Approach To Customer Service

by: Ken Blanchard, Sheldon Bowles  Average Rating:

Rating: - Simple Revelations
I read a lot of books on business and customer service, and this one has a few simple truths that blew me away. The rest of the book is really cheesy, though, and the storyline is just silly...but I've been spoiled by Patrick Lencioni's leadership fables! Taking the three principles and applying them is completely worth it, and the more realistic examples will help anyone who is looking to improve their company's "soft side" greatly.

---

Rating: - Perfect Power Partnership with "THE BLACK BOOK OF OUTSOURCING"
"The Raving Fans" is the best small business book customer care I've read in a long time. It changed our enterprise with fresh thinking and actionable advice.
Read More

---

Rating: - Powerful Customer Care message
I used this in coordination with a canned Attitude training and got great results from my Customer Service group. It really made them think before they reacted to any call or inquiry from internal and external customers. Everyone that deals with people ought to read this book.